Refund policy
Refund & Return Policy
Effective Date: October 27, 2025 — Last Updated: October 27, 2025
Thank you for shopping at greatermart.com is a brand owned and operated by YOUNG COMPUTERS. We aim to provide complete satisfaction. Please read our return and refund terms carefully.
1. Return Window
Most new and unopened items can be returned within 7 days of delivery for a refund, provided:
The product is unused and in original condition
All packaging, accessories, manuals, and invoice are intact
Serial numbers and warranty stickers are untampered
We reserve the right to refuse returns that do not meet these conditions.
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2. Non-Returnable Items
The following items cannot be returned:
Products that have been used, damaged, or show signs of wear
Items without original packaging or missing accessories
Hygiene items (earphones, personal care devices) once opened
Software, digital products, or download codes
Clearance / open-box / no-warranty items where return is not allowed (as mentioned on product page)
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3. Who Pays Return Shipping?
If the product received is defective, damaged, or incorrect, we will cover the return shipping cost after verification.
For all other returns, return shipping charges must be paid by the customer.
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4. How to Initiate a Return
Email or WhatsApp us with:
Order number
Product name
Reason for return
Photos or video proof (in case of damage/defect)
📧 info@greatermart.com
💬 +91-9815484816
Once approved, we will issue a Return Authorization (RA) number along with shipping instructions.
Unauthorized returns without RA number may be rejected.
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5. Return Shipping Address
All returns must be sent to:
greatermart.com is a brand owned and operated by YOUNG COMPUTERS.
Legal Business Name: YOUNG COMPUTERS
GSTIN: 03AHNPB0495L1ZB
Address: ER-151, Pucca Bagh, Naya Bazar, Near Milap Chowk,
Jalandhar – 144001, Punjab, India
Phone: +91 9815484816
Email: info@greatermart.com
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6. Inspection & Refund Processing
Once we receive the returned item, inspection may take 1–3 business days.
After successful inspection, refunds will be issued to the original payment method within 5–7 business days.
Processing time may vary depending on your bank or payment provider.
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7. Shipping Charge Refund Policy
Original shipping charges are non-refundable, unless the return is due to our error (damaged, defective, or wrong product).
Approved refunds will be processed after inspection.
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8. Exchanges
We currently do not offer direct exchanges.
You may return the product (if eligible) and place a new order.
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9. Partial Refunds
Partial refunds may be issued if:
Item shows signs of use or damage not caused by us
Missing accessories or packaging
Tampered warranty stickers or altered serial numbers
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10. Contact Information
For any questions regarding returns:
greatermart is a brand owned and operated by YOUNG COMPUTERS.
Legal Business Name: YOUNG COMPUTERS
GSTIN: 03AHNPB0495L1ZB
Address: ER-151, Pucca Bagh, Naya Bazar, Near Milap Chowk,
Jalandhar – 144001, Punjab, India
Phone: +91 9815484816
Email: info@greatermart.com
All orders are shipped from:
greatermart is a brand owned and operated by YOUNG COMPUTERS.
Legal Business Name: YOUNG COMPUTERS
GSTIN: 03AHNPB0495L1ZB
Address: ER-151, Pucca Bagh, Naya Bazar, Near Milap Chowk,
Jalandhar – 144001, Punjab, India
Phone: +91 9815484816
Email: info@greatermart.com